User Setup within the organization

All connect accounts must have a Firm Administrator from within the organization. This person will have access to all services and account information and is the connect gatekeeper for the organization. There is sensitive and confidential information available within connect - such as rates, balances and claims information – that should only be seen by certain people in the organization. Please consider this when setting up users and assigning their access to services.

This role should be filled by someone who is:

Comfortable working in an online environment.
Able to make decisions on behalf of the employer about who should use connect and the services they can access.

The Firm Administrator manages the online relationship with WorkplaceNL and can:

create new users;
assign services;
approve access;
modify access for existing users;
deactivate users who should no longer have access;
reset passwords; and
update user profiles.

For more information please view our user guides or YouTube channel

For additional information on connect services, please call 1.800.563.9000.